Complaints

File a Complaint

If you have any questions about filing a complaint please contact a College Patient Advocate. A Patient Advocate can be reached at: 780-423-4764 or 1-800-661-4689.   

To file a formal complaint you must complete both of the following forms: 

  1. Complaint Reporting Form 
  2. Release of Information Form  

When the College receives your complaint, our Complaints Director will review it and determine how to proceed based on options outlined in the Health Professions Act.

NOTE - We are unable to accept verbal, faxed or emailed complaints without completion of the above two forms.  

Return your completed forms our office at:
2700 - 10020 100 Street NW
Edmonton, Alberta, T5J 0N3

Contact

Switchboard: 780-423-4764
Complaints Line: 1-800-661-4689 (in Alberta)
complaints_department@cpsa.ab.ca* 

*Note this email can not be used to file a complaint, please see how to File a Complaint