A Patient Advocate will assist you through the College's complaints process
The role of the patient advocate is to help you understand our complaints process and how it applies to your situation.
- When you call, a Patient Advocate will:
- Listen to your specific complaint
- Ask questions to clarify and better understand your complaint
- Discuss what options are available to resolve your concerns
- If you decide to lodge a formal complaint with us, the Patient Advocate will:
- Provide you with a Complaint Reporting Form and Release of Information Form
- Meet with you in person to discuss your complaint, if required
- Answer your questions throughout the complaints process
- Attend meetings with you at the College and provide debriefs
- Discuss and clarify any information you may receive from us
- Conversations with a Patient Advocate are confidential
- Telephone 780-423-4764 or 1-800-661-4689 (in Alberta) during regular business hours -- Monday to Friday, 8:15 AM - 4:15 PM.
Contact
Switchboard: 780-423-4764
Complaints Line: 1-800-661-4689 (in Alberta)
complaints_department@cpsa.ab.ca*
*Note this email can not be used to file a complaint, please see how to File a Complaint